Dispute Resolution

This Dispute Resolution Policy explains how disputes, claims, or disagreements arising from the use of CertificationData.org will be handled.

By accessing or using CertificationData.org, you agree to first attempt to resolve any issue informally and in good faith before initiating any formal legal claim, chargeback, or external dispute process.

1. Informal Resolution First

If you experience any problem related to your account, certification, payment, watermark request, or any other service, you agree to contact us first and allow a reasonable opportunity to review and address the matter.

Most disputes can be resolved more quickly and fairly through direct communication.

Before filing a chargeback, complaint, or legal claim, you should send a clear written explanation of the issue to:

support@certificationdata.org

2. Review Process

Once we receive your request, we may review relevant account data, certification records, timestamps, payment history, and system logs.

We may request additional information such as:

• Your certificate code
• Your account email address
• Transaction date or payment reference
• A detailed explanation of the issue
• Supporting screenshots or documents

You agree to cooperate in good faith during this process.

3. No Immediate Chargebacks

CertificationData.org provides digital services and creates timestamped certification records. Filing an immediate chargeback without contacting support first may disrupt the resolution process and may be treated as misuse of the service.

In such cases, CertificationData reserves the right to:

• Suspend or restrict account access
• Pause related services or requests
• Block future transactions
• Submit service records in response to the dispute

4. Scope of Disputes

Disputes may include:

• Payments or billing issues
• Certificate creation or delivery
• Watermark preview requests
• Account-related issues
• Service interpretation or expectations

CertificationData does not verify ownership of uploaded content. Any dispute regarding copyright, ownership, licensing, or rights is the responsibility of the users or involved parties.

5. Good-Faith Resolution

Both parties agree to attempt resolution in a reasonable and good-faith manner.

CertificationData may, at its discretion:

• Clarify account or transaction details
• Correct verified technical errors
• Reissue documents where technically appropriate
• Provide limited remedies where justified

CertificationData is not obligated to provide refunds or compensation unless required by law or explicitly determined by the platform.

6. Third-Party Conflicts

CertificationData is not a court, arbitration authority, escrow service, or intellectual property registry.

We do not resolve disputes between users or third parties regarding ownership, rights, or external agreements.

Such matters must be resolved directly between the parties or through appropriate legal channels.

7. Governing Law

To the maximum extent permitted by applicable law, these policies shall be interpreted under the laws of the jurisdiction in which CertificationData operates.

If any provision is found unenforceable, the remaining provisions will continue in full effect.

8. Contact for Disputes

To begin a dispute review, contact:

support@certificationdata.org

Please include your name, account email, certificate code (if applicable), transaction date, and a clear explanation of the issue.

We aim to respond within a reasonable timeframe, typically within 24–72 hours.